Effective: February 2018
When we refer to "MIMO", we mean the MIMO entity that acts as the controller or processor of your information, as explained in more detail in the "Identifying the Data Controller and Processor" section below.
Information We Collect And Receive
MIMO may collect and receive Customer Data and other information and data ("Other Information") in a variety of ways:
Customer Data. Customers or individuals granted access to the Internet by a Customer ("Authorized Users") routinely login and submit Customer Data to MIMO when using the Services. This includes social profiles etc.
Other Information. MIMO also collects, generates and/or receives Other Information:
Dashboard and Account Information. To create or update a Dashboard account, you or your Customer (e.g., your employer) supply MIMO with an email address, phone number, password, domain and/or similar account details. In addition, Customers that purchase a paid version of the Services provide MIMO (or its payment processors) with billing details such as credit card information, banking information and/or a billing address.
Log data. As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
Device information. MIMO collects information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and MAC addresses. Whether we collect some or all of this Other Information often depends on the type of device used and its settings.
Location information. We receive information from you, your Customer and other third-parties that helps us approximate your location. For example, we know the address of the business from where you access the Services or an IP address received from your browser or device to determine approximate location.
Additional Information Provided to MIMO. We receive Other Information when submitted to our Websites or if you participate in a focus group, contest, activity or event, apply for a job, request support, interact with our social media accounts or otherwise communicate with MIMO.
Where Is My Data?
Customer and User data is primarily stored in Google Cloud platform in their European data centres. Data is encrypted at rest. Data including Email addresses is processed (but not stored) in the US since that's where Google's Cloud Functions run. Backups of the data are encrypted and stored in the EU.
How We Use Information
Customer Data will be used by MIMO to build User Profiles for the Customer to understand usage patterns at their businesses. For example, MIMO will use Customer MAC addresses to identify individuals and link them to their social accounts.
MIMO will use User Emails to send automated email campaigns for the Customer.
MIMO will use User phone numbers to send automated SMS messages on behalf of the Customer.
MIMO will use twitter @handles to send automated Twitter messages on behalf of the Customer.
To provide, update, maintain and protect our Services, Websites and business. This includes use of Other Information to support delivery of the Services under a Customer Agreement, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities or at an Authorized User's request.
As required by applicable law, legal process or regulation.
To communicate with you by responding to your requests, comments and questions. If you contact us, we may use your Other Information to respond.
To send emails and other communications. We may send you service, technical and other administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our Services, our Services offerings, and important Services-related notices, such as security and fraud notices. These communications are considered part of the Services and you may not opt out of them. In addition, we sometimes send emails about new product features, promotional communications or other news about MIMO. These are marketing messages so you can control whether you receive them.
For billing, account management and other administrative matters. MIMO may need to contact you for invoicing, account management and similar reasons and we use account data to administer accounts and keep track of billing and payments.
To investigate and help prevent security issues and abuse.
For example, we retain access logs for 12 months as required by law in certain countries.
How We Share And Disclose Information
This section describes how MIMO may share and disclose Information. Customers determine their own policies and practices for the sharing and disclosure of Information, and MIMO does not control how they or any other third parties choose to share or disclose Information.
Customer's Instructions. MIMO will solely share and disclose Customer Data in accordance with a Customer's instructions, including any applicable terms in the Customer Agreement and Customer's use of Services functionality, and in compliance with applicable law and legal process.
Third Party Service Providers and Partners. We may engage third party companies or individuals as service providers or business partners to process Other Information and support our business. These third parties may, for example, provide virtual computing and storage services. Additional information about the subprocessors we use to support delivery of our Services is set forth at MIMO Subprocessors.
During a Change to MIMO's Business. If MIMO engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of MIMO's assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), some or all Other Information may be shared or transferred, subject to standard confidentiality arrangements.
To Comply with Laws. If we receive a request for information, we may disclose Other Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process. Please see the Data Request Policy to understand how MIMO responds to requests to disclose data from government agencies and other sources.
To enforce our rights, prevent fraud, and for safety. To protect and defend the rights, property or safety of MIMO or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.
With Consent. MIMO may share Other Information with third parties when we have consent to do so.
MIMO takes security of data very seriously. MIMO works hard to protect Other Information you provide from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Other Information we collect, process and store, and the current state of technology. Given the nature of communications and information processing technology, MIMO cannot guarantee that Information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others.
To the extent prohibited by applicable law, MIMO does not allow use of our Services and Websites by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will takes steps to delete such information.
Data Protection Officer
To communicate with our Data Protection Officer, please email [email protected]
Identifying The Data Controller And Processor
Data protection law in certain jurisdictions differentiates between the "controller" and "processor" of information. In general, Customer is the controller of Customer Data. In general, MIMO is the processor of Customer Data and the controller of Other Information. Cucumber Tony trading as MIMO Inc is the controller of Other Information and a processor of Customer Data relating to Authorized Users who use WiFi Hotspots Services.
Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information. You can usually do this using the settings and tools provided in your Services account. If you cannot use the settings and tools, contact Customer for additional access and assistance. Please check https://oh-mimo.com for Customer contact information.
To the extent that MIMO's processing of your Personal Data is subject to the General Data Protection Regulation, MIMO relies on its legitimate interests, described above, to process your data. MIMO may also process Other Information that constitutes your Personal Data for direct marketing purposes and you have a right to object to MIMO's use of your Personal Data for this purpose at any time.
Data Protection Authority
Subject to applicable law, you also have the right to (i) restrict MIMO's use of Other Information that constitutes your Personal Data and (ii) lodge a complaint with your local data protection authority. If you are a resident of the European Economic Area and believe we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority:
MIMO c/o Cucumber Tony @ 101 Finsbury Pavement, London EC2Y 9AU